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Hexenherz 02/11/24 3:10:40 AM #1: |
Tried it for the first time last month, *thought* things were pretty straightforward but I just received an email that they're missing one of the items I returned, even though I have confirmation that they received it... wtf am I supposed to do about that?
--- RS3: UltimaSuende https://letterboxd.com/BMovieBro/ ... Copied to Clipboard!
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Jagr_68 02/11/24 3:13:17 AM #2: |
Tell them you returned it over and over until they stop bothering you.
--- New York Rangers [2004-2008] https://media.giphy.com/media/WvQHBYW0q4TuxdAg61/giphy.gif https://psnprofiles.com/Jaromiroquai68 ... Copied to Clipboard!
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StealThisSheen 02/11/24 3:13:43 AM #3: |
If you have confirmation you returned it, just... Show them said confirmation?
--- Seplito Nash, Smelling Like the Vault since 1996 Step FOUR! Get Paid! ... Copied to Clipboard!
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Hexenherz 02/11/24 3:13:57 AM #4: |
Jagr_68 posted...
Tell them you returned it over and over until they stop bothering you.I don't even know where to go lmao I haven't had to contact Amazon customer service in probably 15 years, and their "help" page is anything but helpful. --- RS3: UltimaSuende https://letterboxd.com/BMovieBro/ ... Copied to Clipboard!
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Revisited 02/11/24 3:14:08 AM #5: |
I was wondering about this because it's like, do I have to pay the shipping costs to return it? And it just feels more inconvenient than my usual method of try in the store at my leisure ... Copied to Clipboard!
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Jagr_68 02/11/24 3:15:20 AM #6: |
Hexenherz posted...
I don't even know where to go lmao Look at your orders or just chat with a rep. Pretty simple really. --- New York Rangers [2004-2008] https://media.giphy.com/media/WvQHBYW0q4TuxdAg61/giphy.gif https://psnprofiles.com/Jaromiroquai68 ... Copied to Clipboard!
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Revisited 02/11/24 3:16:31 AM #7: |
Hexenherz posted... I don't even know where to go lmaoLol so true. I'm surprised Amazon hasn't embraced the "AI assistant" you see on some websites where you ask it a question and maybe if you're lucky you can get it to call an actual human to help you ... Copied to Clipboard!
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ArsGoetia 02/11/24 3:17:03 AM #8: |
yea its where i get all my underwear ... Copied to Clipboard!
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Heineken14 02/11/24 3:27:22 AM #9: |
Revisited posted...
I was wondering about this because it's like, do I have to pay the shipping costs to return it? And it just feels more inconvenient than my usual method of try in the store at my leisure No. I recently did it with some shoes. Sent them back since they were a smidge to small to get the next size up. Took like 10 seconds to go through the process of replacing, they gave me a barcode to have ups scan and that was it. Was overall pretty convenient. --- Rage is a hell of an anesthetic. ... Copied to Clipboard!
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GuerrillaSoldier 02/11/24 3:36:25 AM #10: |
Revisited posted...
I was wondering about this because it's like, do I have to pay the shipping costs to return it? And it just feels more inconvenient than my usual method of try in the store at my leisurenope, it's just drop and go. i've had two different experiences, i assume because the sellers were different. first one was literally drop and go, they didn't even care if it was in a box or bag. second was a really strict "must be set up as you got it, in a box, taped" before i had to hand it off. both times didn't pay anything though, just walked into a UPS store and dropped it off, took 2 minutes tops. --- Disclaimer: There's a good chance the above post could be sarcasm. Die-hard Oakland A's fan --- Keep the A's in Oakland! ... Copied to Clipboard!
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Hexenherz 02/11/24 3:56:48 AM #11: |
Revisited posted...
I was wondering about this because it's like, do I have to pay the shipping costs to return it? And it just feels more inconvenient than my usual method of try in the store at my leisuresupposed to be pretty easy You get a list of places you can return it (like Whole Foods and Kohl's) and you get a QR code. Scan the code in the shop, scan the items, they package it and everything for you. I got a confirmation email that they have scanned and packaged every item for return but somehow only 5 of the 6 made it back? Jagr_68 posted... Look at your orders or just chat with a rep. Pretty simple really.There is nothing in my orders that deals with contacting customer support about a lost item. And no phone number. I like when I Google it I see a 1-800 number in the results but when I load the page it's the same excessively confusing and convoluted site I found originally. Also I remember when Bezos' big thing was trying to make customer service *better*. edit: lol had to choose a random help topic associated with the item just to get a link that says "I still need more assistance". --- RS3: UltimaSuende https://letterboxd.com/BMovieBro/ ... Copied to Clipboard!
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Hexenherz 02/11/24 4:03:38 AM #12: |
lol the customer service is so fucking awkward.
"Let me try to figure out the refund status for you" "I don't need a refund, I just want to make sure I am not charged for an item that I did return. I received an email that it wasn't returned, even though I did return it at the same exact time with five other items". "I am so sorry you received an email" --- RS3: UltimaSuende https://letterboxd.com/BMovieBro/ ... Copied to Clipboard!
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