LogFAQs > #912307509

Revelation34 posted...

You should only listen to criticism if the people complaining are actual customers.

Not at all. Appealing to potential new customers is vital for anyone trying to sell their wares, and listening to what non-customers want is often a good way to do that. It's important to balance that with ensuring you're still giving your current audience what they want so you don't give up current customers, but only ever listening to current customers is a pretty terrible idea that just results in your products/services getting increasingly niche.