Poll of the Day > So the restaurant I work at added a 3.5% surcharge because of minimum wage

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MICHALECOLE
02/21/21 12:36:21 AM
#1:


going up.

it says in the menu to support our employees and the raise in minimum wage, we have added a 3.5% surcharge to each bill.

today, the surcharge total was 179$. The only people who got their wages raised were servers and bussers. Not the cooks or the hosts. So of those servers and bussers there was 39 total hours today, so 1 dollar raise, 39 total dollars. But the surcharge for today was 179$.

I brought this up to the big bosses and said that Id like to give all my other employees a dollar raise because of this surcharge, and basically got laughed out of the room. I then told them they are essentially lying and stealing from their customers.

thoughts?
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shadowsword87
02/21/21 12:40:20 AM
#2:


Are the servers getting a new minimum wage or something? They're generally paid much lower than other people because of tips.
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MICHALECOLE
02/21/21 12:44:30 AM
#3:


shadowsword87 posted...
Are the servers getting a new minimum wage or something? They're generally paid much lower than other people because of tips.
Ah. Yes. This is true in most states.

in California servers make actual minimum wage. You can basically make 80-100k working at Chilis if youre a good server.

so yes, thats why they got the raise, they make actual minimum wage.
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Kyuubi4269
02/21/21 12:53:41 AM
#4:


They haven't lied or stolen from their customers. They said they added 3.5% because of minimum wage increase, they didn't say that 3.5% covers the difference from the minimum wage increase. They were upfront on what they are doing and it's up to the customer to decide if that is reasonable.
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MICHALECOLE
02/21/21 12:53:54 AM
#5:


Also, I just realized I included the wrong category, the total hours of servers and bussers was only 21 hours.
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MICHALECOLE
02/21/21 12:55:45 AM
#6:


Kyuubi4269 posted...
They haven't lied or stolen from their customers. They said they added 3.5% because of minimum wage increase, they didn't say that 3.5% covers the difference from the minimum wage increase. They were upfront on what they are doing and it's up to the customer to decide if that is reasonable.
You dont think taking 3.5% and using the excuse that its because of minimum wage increasing, but only using about .10 percent of that 3.5% on the actual minimum wage being increased is lying?
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BlackScythe0
02/21/21 12:57:56 AM
#7:


Kyuubi4269 posted...
They haven't lied or stolen from their customers. They said they added 3.5% because of minimum wage increase, they didn't say that 3.5% covers the difference from the minimum wage increase. They were upfront on what they are doing and it's up to the customer to decide if that is reasonable.
I consider it a lie to suggest things that aren't remotely true.
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Sahuagin
02/21/21 3:11:36 AM
#8:


your assumption is that the company's goal is to make happy customers, or to provide a quality service, or to provide good value. to management*, the company's goal is to make money, regardless of any of those other things.

(* I want to say "bad" management, where theoretically "good" management *would* desire to provide quality service and make customers happy (and as an end unto themselves, not necessarily as a means to make more money). but, I'm not 100% decided on this; it's something I think about a lot lately.)

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MICHALECOLE
02/21/21 3:18:26 AM
#9:


Sahuagin posted...
your assumption is that the company's goal is to make happy customers, or to provide a quality service, or to provide good value. to management*, the company's goal is to make money, regardless of any of those other things.

(* I want to say "bad" management, where theoretically "good" management *would* desire to provide quality service and make customers happy (and as an end unto themselves, not necessarily as a means to make more money). but, I'm not 100% decided on this; it's something I think about a lot lately.)
Well, as management, Ill go ahead and assume when you say good management, you mean me.

thanks bby
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Sahuagin
02/21/21 3:28:14 AM
#10:


MICHALECOLE posted...
Well, as management, Ill go ahead and assume when you say good management, you mean me.
by "management" I mean money-people. people with budgets who have to answer to people who want more money in their pockets and make all their decisions based on that. IE: someone owns the business who likely sees it as a money-making-machine rather than a food-service-providing-system.

if you have a budget but work to maximize service quality and value to the customer over profit margins, then yeah, that would be "good" management.

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MICHALECOLE
02/21/21 3:45:43 AM
#11:


I have a budget, I have a P&L, I have to worry about labor, I care about money, I care about my company, I care about the quality of the product, I care about the customer, and I care about my employees

i also put in my two weeks a week ago
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Sahuagin
02/21/21 3:54:30 AM
#12:


good to hear

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adjl
02/21/21 10:56:58 AM
#13:


Kyuubi4269 posted...
They haven't lied or stolen from their customers. They said they added 3.5% because of minimum wage increase, they didn't say that 3.5% covers the difference from the minimum wage increase. They were upfront on what they are doing and it's up to the customer to decide if that is reasonable.

"I need you to pay me $20 to cover this work I need done" is absolutely a lie if the work in question only costs $10 and you pocket the change. You're exploiting the donor's good will to accept money from them under false pretenses. The customer can't decide whether or not the surcharge is reasonable if they don't actually have the information needed to assess how reasonable it is.

MICHALECOLE posted...
i also put in my two weeks a week ago

You should take this story to the media (anonymously, I would think) at the end of this week. If they're lying to their customers, that's something the public deserves to know.

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Hospy
02/21/21 12:26:54 PM
#14:


Having a percentage increase on bills is never going to match what you pay your employees because your employees are hourly and they cannot miraculously determine how much business you get in a day.

if you got zero customers that day the surcharge wouldnt cover your employees increased wages, but you still get paid. Some days youll get more some days less.

As an aside, increasing your employees wages by a dollar an hour isnt just an increase in costs by a dollar. Look at your next paycheck, with the exception of withholding, your employer is paying all those taxes on top of your base check along with some other taxes that are levied on the employer.

Also factor in that credit cards take a portion of any transaction paid so any increase in bills isnt a complete increase in money taken in.

Edit: I mean the deductions taken from your paycheck are only your portion of the taxes, employers have their share of taxes which is either equal or greater than what your portion is, depending on the tax.
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Mead
02/21/21 12:29:31 PM
#15:


Blow the whistle on these fuckers on Twitter. Blow this shit up so that companies stop doing it

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adjl
02/21/21 12:49:16 PM
#16:


Hospy posted...
Having a percentage increase on bills is never going to match what you pay your employees because your employees are hourly and they cannot miraculously determine how much business you get in a day.

You can, however, make reasonable estimates based on average sales. Managers already do this in scheduling their staff. You'll still have days where you end up with the surcharge being over or under the wage increase, but you can get a whole lot closer than it sounds like TC's restaurant is getting consistently.

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ParanoidObsessive
02/21/21 12:54:36 PM
#17:


BlackScythe0 posted...
I consider it a lie to suggest things that aren't remotely true.

You believe that because "Lie by Inference" is a concept that exists.

Lying generally isn't just saying things that aren't true, as much as it is attempting to deceive. Even by the dictionary definition of lying, you can say 100% factual things and still be lying.

"Lying by Omission" falls into the same category, where you tell nothing but the truth, but deliberately leave out key details that completely change the impression of what you're saying, with the end result being that anyone listening to you will believe something untrue based solely on what you've told them.

And yes, it's generally a weaselly, unethical, asshole thing to do most of the time.
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Dmess85
02/21/21 12:58:37 PM
#18:


the lesson is that our society should be helping people out of service jobs and into better paying jobs.

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Mead
02/21/21 1:05:58 PM
#19:


Dmess85 posted...
the lesson is that our society should be helping people out of service jobs and into better paying jobs.

we need people working service jobs though

so they should be paid a living wage. It actually costs our country more to pay them less.

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LinkPizza
02/21/21 1:13:03 PM
#20:


Mead posted...
we need people working service jobs though

This is true...
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Dmess85
02/21/21 1:14:53 PM
#21:


oh wait, isn't it in the UK they pay their service workers a living wage, and don't expect to be tipped?

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Hospy
02/21/21 1:16:27 PM
#22:


adjl posted...
You can, however, make reasonable estimates based on average sales. Managers already do this in scheduling their staff. You'll still have days where you end up with the surcharge being over or under the wage increase, but you can get a whole lot closer than it sounds like TC's restaurant is getting consistently.

Id have to see more than one day of receipts and pay to comment further, but $169 after credit card fees is prolly around $160-165 or so, and $39 after payroll taxes is probably around $50-55 in costs.
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adjl
02/21/21 1:48:54 PM
#23:


Hospy posted...
Id have to see more than one day of receipts and pay to comment further, but $169 after credit card fees is prolly around $160-165 or so, and $39 after payroll taxes is probably around $50-55 in costs.

Oh yeah, it's not as clear-cut as comparing the gross income to take-home pay, but it's still a pretty substantial difference. As you say, more than one day's receipts would be needed to actually conclude anything about dishonest marketing, but I presume TC wouldn't have made this topic if this weren't a broader trend.

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Zeus
02/21/21 1:59:41 PM
#24:


MICHALECOLE posted...
going up.

it says in the menu to support our employees and the raise in minimum wage, we have added a 3.5% surcharge to each bill.

today, the surcharge total was 179$. The only people who got their wages raised were servers and bussers. Not the cooks or the hosts. So of those servers and bussers there was 39 total hours today, so 1 dollar raise, 39 total dollars. But the surcharge for today was 179$.

I brought this up to the big bosses and said that Id like to give all my other employees a dollar raise because of this surcharge, and basically got laughed out of the room. I then told them they are essentially lying and stealing from their customers.

thoughts?

If the only people it's going to are the ones whose minimum wage went up, it makes sense. Those others were already making minimum wage or better.

Otherwise welcome to the unintended consequences of government. It's pretty much why sensible people don't want government to get involved unless absolutely necessary.


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MICHALECOLE
02/21/21 2:06:29 PM
#25:


Zeus posted...
If the only people it's going to are the ones whose minimum wage went up, it makes sense. Those others were already making minimum wage or better.

Otherwise welcome to the unintended consequences of government. It's pretty much why sensible people don't want government to get involved unless absolutely necessary.
The surcharge is done by the company, how is this government getting involved?
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LinkPizza
02/21/21 2:11:28 PM
#26:


MICHALECOLE posted...
The surcharge is done by the company, how is this government getting involved?

I think hes trying to say the government is involved because they raised the minimum wage. I think, at least.

The problem with that statement is that the government didnt make you job raise the surcharge...
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Hospy
02/21/21 2:12:45 PM
#27:


MICHALECOLE posted...
The surcharge is done by the company, how is this government getting involved?

I presume the surcharge was created in response to the new minimum wage requirements.
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ReturnOfFa
02/21/21 2:14:51 PM
#28:


My thoughts are that the restaurant industry is broken as shit.

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MICHALECOLE
02/21/21 2:45:29 PM
#29:


So a minimum wage is government involvement?

hot take
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Hospy
02/21/21 2:57:17 PM
#30:


MICHALECOLE posted...
So a minimum wage is government involvement?

hot take
How else would you classify it, a directive from the almighty?
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MICHALECOLE
02/21/21 3:37:27 PM
#31:


Sure, its government involvement similar to how a teacher teaching a child is government involvement

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deoxxys
02/21/21 3:51:14 PM
#32:


MICHALECOLE posted...
Not the cooks or the hosts.
Always they get shafted

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MICHALECOLE
02/21/21 3:57:26 PM
#33:


Im always trying to give those hosts the shaft
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Hospy
02/21/21 4:02:30 PM
#34:


MICHALECOLE posted...
Sure, its government involvement similar to how a teacher teaching a child is government involvement
Yes?

It's not a good or bad thing, it's just what the government does.
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LinkPizza
02/21/21 4:07:26 PM
#35:


MICHALECOLE posted...
Im always trying to give those hosts the shaft

I bet you are...
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MICHALECOLE
02/21/21 4:14:04 PM
#36:


Hospy posted...
Yes?

It's not a good or bad thing, it's just what the government does.
Yeah but theres a different between damn government involvement! *shakes fist at sky* and government involvement *calls the fire department*
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Yellow
02/21/21 4:14:57 PM
#37:


That sounds very illegal actually. Might want to look into that. I bet someone would be interested in suing them.

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MICHALECOLE
02/21/21 4:16:30 PM
#38:


Yellow posted...
That sounds very illegal actually. Might want to look into that.
Does it?

Id love to do something about it. How would I go about that?
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Yellow
02/21/21 4:26:20 PM
#39:


MICHALECOLE posted...
Does it?

Id love to do something about it. How would I go about that?
No idea.

But it's a seriously shitty thing to smear public opinion on humanitarian policies to make money. I would pull no punches.

https://www.salesforce.com/hub/service/how-to-complain-company-online/

Obviously, you have to be anonymous. Filing something like this directly after you got laughed out of the room might also be a little problematic. If they're scamming people they're probably petty too. I hate to see good managers get fired because they care more than management.

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EvilMegas
02/21/21 4:32:35 PM
#40:


Kyuubi4269 posted...
They haven't lied or stolen from their customers. They said they added 3.5% because of minimum wage increase, they didn't say that 3.5% covers the difference from the minimum wage increase. They were upfront on what they are doing and it's up to the customer to decide if that is reasonable.
Not being upfront and trying to take more money under the guise of paying your staff more is a complete lie.

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MICHALECOLE
02/21/21 4:41:28 PM
#41:


Yellow posted...
No idea.

But it's a seriously shitty thing to smear public opinion on humanitarian policies to make money. I would pull no punches.

https://www.salesforce.com/hub/service/how-to-complain-company-online/

Obviously, you have to be anonymous. Filing something like this directly after you got laughed out of the room might also be a little problematic. If they're scamming people they're probably petty too. I hate to see good managers get fired because they care more than management.
Well I have four days left on my two weeks so Im too worried about getting fired

but they have been incredibly petty, and Id love to return the favor
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MICHALECOLE
02/22/21 3:43:26 AM
#42:


After watching tonights episode of John Oliver.. I wanna take them down
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DirtBasedSoap
02/22/21 4:01:40 AM
#43:


I saw that its about meatpacking. Is it super fucked up

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MICHALECOLE
02/22/21 4:30:23 AM
#44:


DirtBasedSoap posted...
I saw that its about meatpacking. Is it super fucked up
I took a tour of a meat packing plant in my last job and now I want all restaurants to burn
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helIy
02/22/21 4:38:44 AM
#45:


Zeus posted...
If the only people it's going to are the ones whose minimum wage went up, it makes sense. Those others were already making minimum wage or better.

Otherwise welcome to the unintended consequences of government. It's pretty much why sensible people don't want government to get involved unless absolutely necessary.

im sure texans are just having a ball of a time

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Lokarin
02/22/21 5:41:14 AM
#46:


Fun fact - delivery charges don't go to your delivery guy, they go right into the pocket of the manager.

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adjl
02/22/21 9:03:47 AM
#47:


Zeus posted...
Otherwise welcome to the unintended consequences of government.

How is this an unintended consequence of government? Costs going up to cover increases in minimum wage? That's not unintended, that's just one of the potential strategies for ensuring people are paid adequately (not that minimum wage increasing by a dollar in 50 years achieves that, but that's beside the point), and is completely within expectations. Costs being increased by more than is needed to cover the wage increase so corporate can trick customers into helping them pocket a few extra bucks? That's not a consequence of government, that's a consequence of greedy execs.

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SunWuKung420
02/22/21 9:06:58 AM
#48:


Lokarin posted...
Fun fact - delivery charges don't go to your delivery guy, they go right into the pocket of the manager.
Not true in all cases. Definitely not the case at my job.

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BUMPED2002
02/22/21 11:12:54 AM
#49:


They'll eventually price themselves out business so. The restaurant business is shady to begin with. They have huge markups so a bottle of wine as an example that may cost them $5 bucks, gets marked up about 300% which means they sell it for $15.00. That means they make $10 bucks per bottle.

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MICHALECOLE
02/22/21 11:55:45 AM
#50:


BUMPED2002 posted...
They'll eventually price themselves out business so. The restaurant business is shady to begin with. They have huge markups so a bottle of wine as an example that may cost them $5 bucks, gets marked up about 300% which means they sell it for $15.00. That means they make $10 bucks per bottle.
its a lot more of a markup than that

our 16$ wine is 2.50 at Safeway
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