Current Events > Damn, Best Buy is turning into Gamestop

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MrKapowski
03/16/21 1:35:15 PM
#1:


I drive 40 minute there, 40 minutes back home, get home and go to open my package, its already open

For every other order I've got at Best Buy, they immediately send me a feedback email. Not this time.

I guess I'll stick to Amazon.

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#2
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PokemonExpert44
03/16/21 1:39:18 PM
#3:


Amazon sucks TC.

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Robot2600
03/16/21 1:40:50 PM
#4:


JACKBUTTMOMMY posted...
They also don't sell blank DVDs.

Walgreens sells DVD-Rs and CD-Rs
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MrKapowski
03/16/21 1:41:11 PM
#5:


PokemonExpert44 posted...
Amazon sucks TC.

Yes, but when I order stuff it shows up on time and unopened.

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sabin017
03/16/21 1:43:53 PM
#6:


I remember stuff from CompUSA missing discs and whatnot.

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#7
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LightHawKnight
03/16/21 1:50:39 PM
#8:


Did you not check it in the store?

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MrKapowski
03/16/21 2:00:37 PM
#9:


LightHawKnight posted...
Did you not check it in the store?

I did that curbside shit

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LightHawKnight
03/16/21 2:02:03 PM
#10:


MrKapowski posted...
I did that curbside shit

You didnt check before driving off?

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MrKapowski
03/16/21 2:03:33 PM
#11:


LightHawKnight posted...
You didnt check before driving off?

No, why would I?

If you're just gonna victim blame, gtfo

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eston
03/16/21 2:04:45 PM
#12:


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bluezero
03/16/21 2:05:00 PM
#13:


LightHawKnight posted...
You didnt check before driving off?
Obviously? What's your end game here, this is TC's fault?

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MrKapowski
03/16/21 2:05:57 PM
#14:


eston posted...
What was the item?

The new Xbox headset

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LightHawKnight
03/16/21 2:06:37 PM
#15:


bluezero posted...
Obviously? What's your end game here, this is TC's fault?

Wondering why people dont check their stuff before leaving the store. Learned from my parents to go over the receipt and make sure I have everything I paid for before leaving, since it is easier to get things returned whilst still there.

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smoke_break
03/16/21 2:08:09 PM
#16:


I mean, I don't check when I pick up orders down the street. But a 40 minute drive, yeah you gotta verify that. Are you going to get a refund or an exchange?

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MrKapowski
03/16/21 2:09:59 PM
#17:


smoke_break posted...
I mean, I don't check when I pick up orders down the street. But a 40 minute drive, yeah you gotta verify that. Are you going to get a refund or an exchange?

I dunno, I'm not sure I want to deal with that headache. Just glancing at the return/exchange politicies, its gonna be a struggle either way because its opened and I have no proof I wasn't the one that opened it.

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eston
03/16/21 2:10:37 PM
#18:


MrKapowski posted...
The new Xbox headset
In that case it's most likely refurbished, but definitely shouldn't be sold as new.

I've noticed that the BB near me has been keeping almost no Xbox accessories in stock. I went in there looking for a controller and they did not have any. Absolutely none. Went back a week later and they still hadn't restocked.

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Tyranthraxus
03/16/21 2:11:00 PM
#19:


I thought you were gonna say you went into best buy and there was a whole floor section with nothing but funko pops

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Bio1590
03/16/21 2:11:05 PM
#20:


Best Buy has ALWAYS sold open-box product but it's supposed to be sold under a secondary SKU for the product as "Geek Squad Certified Open Box".

Someone probably fucked up.
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MrKapowski
03/16/21 2:13:42 PM
#21:


eston posted...
In that case it's most likely refurbished, but definitely shouldn't be sold as new.

I've noticed that the BB near me has been keeping almost no Xbox accessories in stock. I went in there looking for a controller and they did not have any. Absolutely none. Went back a week later and they still hadn't restocked.

Its literally brand new, today is the release day how can it be refurbished

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Bio1590
03/16/21 2:16:21 PM
#22:


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#23
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WingsOfGood
03/16/21 2:19:23 PM
#24:


I call BS.

They literally have all their games in a plastic security box.
If it was opened, it is an issue with your BB and an employee and not BB itself.
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MrKapowski
03/16/21 2:19:38 PM
#25:


Because the seal at the bottom was slit. Not peeled and replaced, slit.

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MrKapowski
03/16/21 2:21:23 PM
#26:


WingsOfGood posted...
I call BS.

They literally have all their games in a plastic security box.
If it was opened, it is an issue with your BB and an employee and not BB itself.

The order label was on the box, not on the bag that the dude brought it out in. Someone had to put it in the bag, and considering how the box is designed you couldn't miss that it wasn't sealed.

Shut the fuck up.

Edit: also wasn't a game, maybe you should read the entire thread before posting.

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onedarksoul
03/16/21 2:21:31 PM
#27:


WingsOfGood posted...
I call BS.

They literally have all their games in a plastic security box.
If it was opened, it is an issue with your BB and an employee and not BB itself.
This

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WingsOfGood
03/16/21 2:22:28 PM
#28:


MrKapowski posted...
you couldn't miss that it wasn't sealed.

You did
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#29
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WingsOfGood
03/16/21 2:23:20 PM
#30:


JACKBUTTMOMMY posted...
That employ works for Best Buy which is a part of, uh, Best Buy. They are obviously still partially responsible.

They are responsible if tc noticed it before he left and demanded the manager.
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eston
03/16/21 2:23:46 PM
#31:


MrKapowski posted...
Its literally brand new, today is the release day how can it be refurbished
Oh I didn't realize that

If it's a slit I would be concerned that perhaps there was something that was removed, like a free code or something

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YourLovelyTina
03/16/21 2:24:48 PM
#32:


WingsOfGood posted...
I call BS.

They literally have all their games in a plastic security box.

This. I've bought plenty of games from BB (since GS sucks) and they've always been in those plastic cases with the original plastic wrap

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WingsOfGood
03/16/21 2:27:42 PM
#33:


eston posted...
Oh I didn't realize that

If it's a slit I would be concerned that perhaps there was something that was removed, like a free code or something

Exactly.
It is not BB policy to open games.

A bad hire might be stealing from BB. That is why you should check what you bought.

I mean, do you order food and request no pickles and don't check before you leave get home and be all sad they gave you double pickles?
If that happened all the time you can blame the restaurant manager. If it happened only once, well..

Gamestop at least did it as a policy, it was their fault.
But no one had to complete the transaction when they handed them an opened game.
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NoxObscuras
03/16/21 2:27:56 PM
#34:


So, was anything removed from the box that you're aware of TC? Did it look like they had opened everything up, or was the seal being cut the only thing out of place?

It doesn't sound like a big deal, but I don't see why they wouldn't let you exchange it for an unsealed one if you returned it.

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#35
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WingsOfGood
03/16/21 2:29:03 PM
#36:


NoxObscuras posted...
It doesn't sound like a big deal, but I don't see why they wouldn't let you exchange it for an unsealed one if you returned it.

How can he prove it?
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NoxObscuras
03/16/21 2:34:02 PM
#37:


WingsOfGood posted...
How can he prove it?
He can't, but if they can check that nothing was removed (as in he's trying to keep something and pull a fast one), I don't see why they wouldn't just exchange it. But I've also never had to do that with Best Buy. So I can't guarantee that they'll do it. Seems worth a shot though.

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#38
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sneakysnake
03/16/21 2:37:38 PM
#39:


BestBuy frequently sends me wrong items too (they match everything to SKU, which is different from what the item description shows). Blurays/DVDs/Games have damaged corners and dents sometimes too.
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_Marka_Ragnos_
03/16/21 2:38:46 PM
#40:


Bullshit. I work at Best Buy. This isnt done. If anything something probably sliced up the shrinkwrap. The edge of a cage or something and they taped it back closed.
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#41
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WingsOfGood
03/16/21 2:40:24 PM
#42:


NoxObscuras posted...
He can't, but if they can check that nothing was removed (as in he's trying to keep something and pull a fast one), I don't see why they wouldn't just exchange it. But I've also never had to do that with Best Buy. So I can't guarantee that they'll do it. Seems worth a shot though.

If nothing was removed, why does he need to return it?
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02fran
03/16/21 2:40:53 PM
#43:


lmao
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kingdrake2
03/16/21 3:01:55 PM
#44:


_Marka_Ragnos_ posted...
I work at Best Buy.


you could've stopped it from happening but you didn't :(.
now his shit's tampered with by a bad employee.
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MrKapowski
03/16/21 3:08:03 PM
#45:


_Marka_Ragnos_ posted...
Bullshit. I work at Best Buy. This isnt done. If anything something probably sliced up the shrinkwrap. The edge of a cage or something and they taped it back closed.

Theres no shrinkwrap. It's not a game. It's a simple sticky seal.




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MrKapowski
03/16/21 3:14:09 PM
#46:


So looking at it now, it says "This item is sold out near Tulsa Hills, but we do have open box conditions available."

How the fuck can they not have new stuff on an item that is literally released today?

Also I went back and checked, no where in my order does it mention open box. And I was charged full price.

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WingsOfGood
03/16/21 5:34:06 PM
#47:


MrKapowski posted...
So looking at it now, it says "This item is sold out near Tulsa Hills, but we do have open box conditions available."

How the fuck can they not have new stuff on an item that is literally released today?

Also I went back and checked, no where in my order does it mention open box. And I was charged full price.

Call the manager. Threaten to report their store ro corporate.

Best Buy is usually good. When I ordered RE2 black friday for $15 and went to pick it up, they couldn't find it.
So after waiting like an hour they just gave me a free game full price.
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Dark_SilverX
03/16/21 5:34:49 PM
#48:


PokemonExpert44 posted...
Amazon sucks TC.
nah

Bezos did pretty good

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MrKapowski
03/16/21 5:42:59 PM
#49:


WingsOfGood posted...
Call the manager. Threaten to report their store ro corporate.

Best Buy is usually good. When I ordered RE2 black friday for $15 and went to pick it up, they couldn't find it.
So after waiting like an hour they just gave me a free game full price.

I don't feel like calling, but I'll be back in that area tomorrow so I'll probably swing by. I'd rather yell at someone in person lol

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MrKapowski
03/17/21 5:54:04 PM
#50:


Update

The girl at the counter was shocked that they were opened. She offered to exchange them for a new unopened pair, I told her the internet said she didn't have any. She looked anyway, and then said "I'll issue you a refund!".



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