Current Events > Restaurant refuses to server burger without bun for allergy request

(+) Yeah! (+)

https://i.redd.it/dvkrp7k2ofba1.jpg

Hope the customer files an ADA complaint(assuming her allergy is legit) they tend to look pretty harshly on that.

what a shit head owner

https://gamefaqs.gamespot.com/a/user_image/1/2/6/AAZiH8AAD5yW.jpg

CommonStar posted...

what a shit head owner

Agreed.
Their response is complete and utter shit.
How would they respond to someone asking what oils the kitchen uses?
Or a tomato allergy?

Just a shitty attitude all around.

Definitely a situation where a better response would have been no response from the owner.

The bun removal procedure has to be performed by the guest strictly for liability reasons.

Lol wat

A_Good_Boy posted...

Lol wat

Especially since refusing it is a HUGE liability issue lol

That response just made everything worse. They are trying to be cute and funny. Fuck em. Their business should be shut down

Liability reasons? They're afraid costumers are going to sue them for a bunless burger?

Wow, what pieces of garbage. I hope they get sued through the roof on this one.

Lenme guess? Leans right?

Hornezz posted...

Liability reasons? They're afraid costumers are going to sue them for a bunless burger?

The response is trying to be funny. The real reason is they just didn't want to do it. They are trying to deflect criticism with a failed attempt at humor

Yeah, this was a definite miss from the restaurant's part. It was a miss in the restaurant, and then a total miss when the literal owner tried to get cutsie in their response. Learn some fucking tact and human decency.

How do you fail so hard twice in a row

There are times when some allergy requests are unreasonable.

This is not one of those time. The owner is just being an ass.

Seriously?

no modifications to menu items is a pretty common policy so thats not really a problem in general. Dont see why they couldnt just leave the bun off here though. The owners response is dumb too.

Thinking the owner only considers gluten-free as a fad diet instead of something people need to do in order to manage allergies or celiac disease.

GranQroppoop posted...

Thinking the owner only considers gluten-free as a fad diet instead of something people need to do in order to manage allergies or celiac disease.

Yup, not uncommon unfortunately

Definitely a boomer response

FatAnimeBooty posted...

Definitely a boomer response

and this is definitely a FatAnimeBooty response

Giant_Aspirin posted...

and this is definitely a FatAnimeBooty response

Thanks

thronedfire2 posted...

no modifications to menu items is a pretty common policy so thats not really a problem in general. Dont see why they couldnt just leave the bun off here though. The owners response is dumb too.

What? I've never seen that policy anywhere besides fast food restaurants that have pre-made food.

GranQroppoop posted...

Thinking the owner only considers gluten-free as a fad diet instead of something people need to do in order to manage allergies or celiac disease.

Yeah that's what I was thinking too. Because normally when someone is allergic to something, your response wouldn't just be "the customer can remove it if they don't want it."

My ex was allergic to mushrooms, to the point where her throat would close up if she unknowingly ate some. So that meant that none of her food could come into contact with mushrooms, at all. So ignoring that kind of request is a huge liability and the owner is stupid for trying to make that joke.

awful owners. they could offer to replace the buns with lettuce and even upcharge it for more profit.

Man the owner must hate money

NoxObscuras posted...

What? I've never seen that policy anywhere besides fast food restaurants that have pre-made food.

Yeah that's what I was thinking too. Because normally when someone is allergic to something, your response wouldn't just be "the customer can remove it if they don't want it."

My ex was allergic to mushrooms, to the point where her throat would close up if she unknowingly ate some. So that meant that none of her food could come into contact with mushrooms, at all. So ignoring that kind of request is a huge liability and the owner is stupid for trying to make that joke.

Made me wonder if the food is premade. Some restaurants only have full kitchen at peak times and reheat the rest of the time.

I'm all in favor of deciding to have a no modification rule at your restaurant. If someone has an allergy, then they just can't have it. And I hate people that lie about food allergies. Hate 'em. If I owned a restaurant, every single item other than drinks would have gluten in it on principal. But it would be an advertising point. If you're one of the 10% of people claiming a gluten intolerance that actually have it, you'll have to go somewhere else, sorry.

Don't make stupid liability jokes though, now you just look like an idiot.

Unsuprised_Pika posted...

There are times when some allergy requests are unreasonable.

This is not one of those time. The owner is just being an ass.

Agreed. It's not like this was a soup and they asked particular ingredient to be removed.

CobraGT posted...

Made me wonder if the food is premade. Some restaurants only have full kitchen at peak times and reheat the rest of the time.

If you value the "integrity" of your burgers, you would not sell premade/reheated burgers.

Shouldve said the burger has gluten on them already lol

DarkChozoGhost posted...

I'm all in favor of deciding to have a no modification rule at your restaurant. If someone has an allergy, then they just can't have it. And I hate people that lie about food allergies. Hate 'em. If I owned a restaurant, every single item other than drinks would have gluten in it on principal. But it would be an advertising point. If you're one of the 10% of people claiming a gluten intolerance that actually have it, you'll have to go somewhere else, sorry.

Don't make stupid liability jokes though, now you just look like an idiot.

Its not only people with gluten intolerance people that need to avoid gluten though. People with IBS should avoid it to manage their symptoms.

I have kids with multiple allergies and intolerances. I generally dont take them out to eat, but when I do a freaking burger is generally one of the safe foods because most places let you have it plain.

Owner could of saved $.20 not using the bun. His loss.

DarkChozoGhost posted...

I'm all in favor of deciding to have a no modification rule at your restaurant. If someone has an allergy, then they just can't have it. And I hate people that lie about food allergies. Hate 'em. If I owned a restaurant, every single item other than drinks would have gluten in it on principal. But it would be an advertising point. If you're one of the 10% of people claiming a gluten intolerance that actually have it, you'll have to go somewhere else, sorry.

Don't make stupid liability jokes though, now you just look like an idiot.

You seem fun

DarkChozoGhost posted...

I'm all in favor of deciding to have a no modification rule at your restaurant. If someone has an allergy, then they just can't have it. And I hate people that lie about food allergies. Hate 'em. If I owned a restaurant, every single item other than drinks would have gluten in it on principal. But it would be an advertising point. If you're one of the 10% of people claiming a gluten intolerance that actually have it, you'll have to go somewhere else, sorry.

You sound like somebody who's too much of a stubborn narcissist to own a restaurant.

Telling people with allergies or a gluten intolerance that you're unwilling to make the most basic of accomodations for them and they have to go somewhere else makes you an asshole and kind of a bigot.

It's silly for the owner not to do it, but it also seems extraordinarily silly to post a bad review over something so fundamentally trivial. If it was an allergy that actually has ramifications from preventable cross contamination not being met, then sure.

Hmm. Well it technically is no longer a burger if theres no bun. Fair, next

/s

I don't get it. Leaving the bun off is less work for the person preparing the food. And now you have an extra bun for the night.

Nemu posted...

It's silly for the owner not to do it, but it also seems extraordinarily silly to post a bad review over something so fundamentally trivial. If it was an allergy that actually has ramifications from preventable cross contamination not being met, then sure.

This is pretty much how I feel
The owner is an idiot but the initial complaint is a big nothingburger

Like some people have crazy things that ask people do to. This person just asked for no bun.

AgentCoulson posted...

I don't get it. Leaving the bun off is less work for the person preparing the food. And now you have an extra bun for the night.

People on a keto diet also ask for no buns rather than waste them.

Do McDonald's allow you to remove the buns when you customise your order on the touchscreens they use?

Warning all items on the menu may contain: Peanuts, Tree nuts, Gluten, Animal proteins, Insect proteins, Milk, Eggs, Soybeans, Wheat, Fish, Crustacean shellfish.

Any changes to menu items does not come with guarantees that the subsequent changed menu item will be allergen-free.

SgtBash posted...

Do McDonald's allow you to remove the buns when you customise your order on the touchscreens they use?

Yes some guy ordered a burger and took away everything.

The owner's response makes them look like an ass and would make me not want to eat there on principle alone.

The issue with the bun itself: I can kind of see why a restaurant would have a strict "no modification" rule from a liability perspective. Imagine, if you will, that someone orders it with no bun. Well, the kitchen is slammed and the cook just quickly slaps together the burger as normal. Maybe the waitress catches the "no bun" modifier on the ticket, the cook yanks off the buns, and tosses them in the trash before sending it back out. Seems cool, except that now that entire burger is contaminated with allergens.

Personally, I've got so many peculiarities about my food that I only order things that I can eat wholly unmodified.

I'm very picky when it comes to my order

I usually go for plain cheeseburgers but lately I've had 2 triple cheeseburgers, both plain but I use the touchscreen and customised it to include bacon.

Had 2 Double Quarter Pounders and a large fries with a large milkshake in one sitting last week.

The weird thing is, I haven't put much weight on, I haven't been 12st or over in the last 6 months or more, my weight has been below 11st 10lbs, weighed myself this morning and I was 11st 5lbs and 1/8. I keep half expecting to gain weight but haven't.

You just know that everyone around that owner thinks he's a prick but he's too far up his own ass to realise.

Nemu posted...

It's silly for the owner not to do it, but it also seems extraordinarily silly to post a bad review over something so fundamentally trivial. If it was an allergy that actually has ramifications from preventable cross contamination not being met, then sure.

I mean if your business has bad service then you're gonna get bad reviews. That's sorta how the review system works.

SgtBash posted...

Do McDonald's allow you to remove the buns when you customise your order on the touchscreens they use?

cjsdowg posted...

Yes some guy ordered a burger and took away everything.

https://gamefaqs.gamespot.com/a/user_image/5/1/6/AADHstAAEFHM.jpg https://gamefaqs.gamespot.com/a/user_image/5/1/7/AADHstAAEFHN.jpg https://gamefaqs.gamespot.com/a/user_image/5/1/8/AADHstAAEFHO.jpg https://gamefaqs.gamespot.com/a/user_image/5/1/9/AADHstAAEFHP.jpg https://gamefaqs.gamespot.com/a/user_image/5/2/0/AADHstAAEFHQ.jpg

TMOG posted...

You sound like somebody who's too much of a stubborn narcissist to own a restaurant.

Telling people with allergies or a gluten intolerance that you're unwilling to make the most basic of accomodations for them and they have to go somewhere else makes you an asshole and kind of a bigot.

I make all sorts of accommodations all the time. When people want to do something cool, I'm happy to fulfill the requests, flex my creativity, and craft something that looks good and will taste better. When people are undecided about what to get, I'll give them suggestions on what sort of mods will make a meal really pop. I've got regulars that love me and come in for "the usual" that's a customized special I made for them.

I just really hate liars. It's a pet peeve of mine. People that drone on and on about their extremely deadly pickle allergy, if they so much as catch a whiff of one they'll go into anaphylactic shock. Yet their partner sitting next to them gets fried pickles as an appetizer, and they don't mind their fries being cooked in the same oil. Immature shitheads that waste everyone's time and out themselves as a fucking baby. I know that some people are legitimately gluten intolerant, but that's literally only 10% of people that claim it. Studies have shown this. So it sucks if you can't eat somewhere, but filtering out liars is worth it.

Would you say someone that owns and ice cream shop is a bigot if they don't have dairy free options?

Hambo posted...

https://gamefaqs.gamespot.com/a/user_image/5/1/6/AADHstAAEFHM.jpg https://gamefaqs.gamespot.com/a/user_image/5/1/7/AADHstAAEFHN.jpg https://gamefaqs.gamespot.com/a/user_image/5/1/8/AADHstAAEFHO.jpg https://gamefaqs.gamespot.com/a/user_image/5/1/9/AADHstAAEFHP.jpg https://gamefaqs.gamespot.com/a/user_image/5/2/0/AADHstAAEFHQ.jpg

He literally ordered no meat