Current Events > I spilled Wendy's coffee all over my lap. My fault or Wendy's fault?

(+) Yeah! (+)

I drive a pretty low car, requiring me to "look up" at the drive through window. I ordered coffee. The employee didn't put a cap on the coffee, and held the coffee from the top (like those claw machines). I grabbed the coffee on the vertical surface (like you would a cup), and when I lowered it down to bring it into my car, the hot coffee spilled over my hand, which made me flinch. This flinching pretty much led to most of the coffee being spilled all over my lap and the inside of the car. The employee, without even apologizing, handed me lots of napkins and a cap for the coffee.

I drove to the parking area to clean up, and tried to enter the Wendy's to bitch. It was locked (drive through only, due to Covid-19). Luckily, the coffee wasn't hot enough to cause any burns, but holy shit was I furious (and am still pretty pissed off, since the car smells like fucking coffee now, despite my best efforts of cleaning it). I called the phone number listed on Wendy's and on Google Maps, but that led to Wendy's HQ customer service line, where I told them what happened. They just apologized and that was it.

*EDIT*: To clarify, I assumed a cap was on the cup. I did not know there was no cap on it.

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I voted your fault but thats fucking Wendys fault. They should have affixed that fucking lid

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Wendy's go speak to the manager to get the employee fired

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Their fault. Put a damn lid on the coffee.
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@DarthWendy

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mmm coffee smells good

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lilORANG posted...

There fault.

cringe

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LastTomorrow posted...

Wendy's go speak to the manager to get the employee fired

I did talk to Wendy's HQ, and also left a note at the "talktowendys.com" site with my receipt ID and stuff. Hopefully that's enough for them to do something about it. Never going to return to that freakin' Wendy's again. Seriously... the lack of care, and the callous attitude while I was literally screaming from the hot coffee spilling all over my hand and legs... fuck 'em.

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username checks out

I wish the coffee was hot enough to cause second degree burns. Would have loved to sue their ass.

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https://www.youtube.com/watch?v=_ZXeFPpPJeI

"pop a top on it, gets a lid everytime"

Definitely Wendy's fault.

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IdiotMachine posted...

Would have loved to sue their ass.

he could've gotten money :( now he has burnt crotch and no coffee.
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My fault ! :(

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In the McDonald's case, there was a safety switch that was supposed to make sure the coffee wasn't too hot, but it wasn't working. I can't post the pic here, but just search "McDonald's coffee burn" the injury is horrific.

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IdiotMachine posted...

I did talk to Wendy's HQ, and also left a note at the "talktowendys.com" site with my receipt ID and stuff. Hopefully that's enough for them to do something about it. Never going to return to that freakin' Wendy's again. Seriously... the lack of care, and the callous attitude while I was literally screaming from the hot coffee spilling all over my hand and legs... fuck 'em.

Bro it's one shitty employee who might not even be working there in a month, keep going to whatever fast food place you like.

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Coffee should just be banned from being sold. Too dangerous

Choco posted...

cringe

unironic grammar lord mega cringe

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After that mcdonalds coffee lawsuit where that poor woman got 3rd degree burns all over her lap (and the spin machine made it out like she was some kind of golddigger), I'm sure the cup had some legally binding contract on it where you agree to sell your soul to and indemnify wendy's upon purchase. Everything has fine print since then.

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Did the coffee burn your lap? And if so, how did it feel?

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Dark_SilverX posted...

Did the coffee burn your lap? And if so, how did it feel?

It wasn't hot enough to cause any long lasting effects. It was definitely hot at first though.

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IdiotMachine posted...

I did talk to Wendy's HQ, and also left a note at the "talktowendys.com" site with my receipt ID and stuff. Hopefully that's enough for them to do something about it. Never going to return to that freakin' Wendy's again. Seriously... the lack of care, and the callous attitude while I was literally screaming from the hot coffee spilling all over my hand and legs... fuck 'em.

They'll give you some gift cards. If you put in a complaint to any of the fast food restaurants they give you gift cards. Doesn't even matter what your complaining about.

Dunsworthy posted...

They'll give you some gift cards. If you put in a complaint to any of the fast food restaurants they give you gift cards. Doesn't even matter what your complaining about.

They didn't offer anything when I called them. They just said stuff like "we're sorry you did not have a satisfactory service, we understand your concerns, and we will look into it".

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I voted before I read, so voted your fault.

100% their fault after reading it, putting a lid on is just a basic thing you do.

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IdiotMachine posted...

The employee didn't put a cap on the coffee

their fault

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No lid?
At the drive through?
That's Wendys fault.

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