Poll of the Day > Nintendo to Ban Fixing 'Toxic' Customer's Game Systems...

(+) Yeah! (+)

https://www.msn.com/en-us/entertainment/gaming/toxic-nintendo-players-are-on-their-own-after-new-announcement/ar-AA146ck0

Do you agree with this policy (Poll Question)

First reported by Kyodo news, Nintendo added a new policy in its customer support FAQ section last month. This new policy allows Nintendo to refuse to repair or replace products for any customer that exhibits 'toxic' behavior. As translated by VGC, the prohibited behavior includes everything from intimidating Nintendo employees to making excessive demands that go beyond normal service. Toxic behavior might also include making comments about Nintendo staff on social media or creating multiple complaints for the same case.

good, fuck em.

So long as this isn't abused to refuse making multiple Joycon repairs for the same person (that "multiple complaints for the same case" line could be interpreted that vaguely if they wanted), I'm all for it. Far, far too many companies treat dealing with abusive assholes as an unavoidable part of customer service. Any company that lets staff refuse service to them deserves major props for that, in my books.

^Yea, this rule could be interpreted really subjective to some who may be over sensitive to criticism

Seems perfectly reasonable to me.

I don't have an issue with it as long as it's not too loosely applied. Companies have legal obligations to honour warranties. While a belligerent customer should be refused service, the "excessive demands" part could be interpreted in a lot of shady ways.

Pretty much any decent company has a policy that if you are verbally abusive to their employees, they are going to immediately stop all customer service and tell you to GTFO. So yea, fair next.

This is pretty standard. Most call centers enact a policy where the representative can hang up on overly abusive customers.

This isn't Nintendo outright refusing to service their systems.

Good, I'm not sure why it's so hard to not be a dick to workers

adjl posted...

So long as this isn't abused to refuse making multiple Joycon repairs for the same person (that "multiple complaints for the same case" line could be interpreted that vaguely if they wanted), I'm all for it. Far, far too many companies treat dealing with abusive assholes as an unavoidable part of customer service. Any company that lets staff refuse service to them deserves major props for that, in my books.

It will be abused horribly by Nintendo.

faramir77 posted...

I don't have an issue with it as long as it's not too loosely applied. Companies have legal obligations to honour warranties. While a belligerent customer should be refused service, the "excessive demands" part could be interpreted in a lot of shady ways.

Oh it will be.

Krow_Incarnate posted...

This is pretty standard. Most call centers enact a policy where the representative can hang up on overly abusive customers.

This isn't Nintendo outright refusing to service their systems.

It will turn into that. Nintendo is garbage when it comes to customer service. I mean, they shat out the Switch knowing that it is garbage compared to the PS5 and XBox Series X.

Arcturusisnow posted...

It will be abused horribly by Nintendo.

Oh it will be.

It will turn into that. Nintendo is garbage when it comes to customer service. I mean, they shat out the Switch knowing that it is garbage compared to the PS5 and XBox Series X.

The indifferent service reps aren't the same corporate executives behind various business decisions. They literally just want to get their hourly and they got nothing better to do with their 8 hours than try and assist the person on the other line, unless said person is an anus.

And the Switch is a fine piece of material. It actually has useful and relevant technology that gives it more flexibility than either of the two competitors.

You could argue that Sony and Microsoft continue to "shit out" their respective consoles knowing full well they're holding technological advancement of the entire industry back for the sake of appealing to the majority of casual families.

Krow_Incarnate posted...

The indifferent service reps aren't the same corporate executives behind various business decisions. They literally just want to get their hourly and they got nothing better to do with their 8 hours than try and assist the person on the other line, unless said person is an anus.

And the Switch is a fine piece of material. It actually has useful and relevant technology that gives it more flexibility than either of the two competitors.

You could argue that Sony and Microsoft continue to "shit out" their respective consoles knowing full well they're holding technological advancement of the entire industry back for the sake of appealing to the majority of casual families.

If this was true then the Switch would be able to play any game without issues.

Revelation34 posted...

If this was true then the Switch would be able to play any game without issues.

No, it wouldn't.

Revelation34 posted...

If this was true then the Switch would be able to play any game without issues.

"X wOuLd bE AbLE tO pLAy aNy gAmE w/o iSsUes"

I really hope you come to understand just how dumb of a statement that was

Wow, that's great. I wish we had those standards here in the US.

At Kroger we had a great policy if a customer felt like abusing you: bend over.

Personally, I just look at them dead in the eye and that's usually enough to get them to shut up.

Arcturusisnow posted...

they shat out the Switch knowing that it is garbage compared to the PS5 and XBox Series X.

the switch came out before both of those were even announced

and also it is beating both of them in sales by a very large margin

nintendo also has a game coming out tomorrow that is guaranteed to be the biggest selling title of the year, none of the competitors can even hope to match it with any of their ip's

nintendo is doing just fine

Krow_Incarnate posted...

"X wOuLd bE AbLE tO pLAy aNy gAmE w/o iSsUes"

I really hope you come to understand just how dumb of a statement that was

The Switch is known for not being able to play AAA games properly.

Hard_Light posted...

the switch came out before both of those were even announced

and also it is beating both of them in sales by a very large margin

nintendo also has a game coming out tomorrow that is guaranteed to be the biggest selling title of the year, none of the competitors can even hope to match it with any of their ip's

nintendo is doing just fine

Shitload of preorders for it too.

Hard_Light posted...

and also it is beating both of them in sales by a very large margin

because there is far more of them available

What game in Nintendos entire library even brings out that kind of toxic behavior?

Maybe Melee. But back then you just fight with your friend or family member next to you on the couch.

What does which one? have to do with:

Nintendo to Ban Fixing 'Toxic' Customer's Game Systems...

Which one what?

rexcrk posted...

What does which one? have to do with:

Nintendo to Ban Fixing 'Toxic' Customer's Game Systems...

Which one what?

I could be wrong, but it sounds like hes saying which one to which answer

Yup means you agree with them doing this
Nah means you disagree with them doing this
And Dont own any means you dont have any Nintendo products, or dont have a dog in this race

He always makes his answers weird But after seeing this a bunch, Ive found out how to understand him

Arcturusisnow posted...

Nintendo is garbage when it comes to customer service.

I've never had an issue with them. They even extended the warranty on my GC when the disk drive went.

Revelation34 posted...

If this was true then the Switch would be able to play any game without issues.

No system can play any game without issues. That's a ridiculous standard that's completely useless for drawing conclusions of any value.

Krazy_Kirby posted...

because there is far more of them available

And why is that?

LinkPizza posted...

I could be wrong, but it sounds like hes saying which one to which answer

Yup means you agree with them doing this
Nah means you disagree with them doing this
And Dont own any means you dont have any Nintendo products, or dont have a dog in this race

He always makes his answers weird But after seeing this a bunch, Ive found out how to understand him

I mean its not difficult to just put an actual question on a poll like normal, well-adjusted human being.

rexcrk posted...

I mean its not difficult to just put an actual question on a poll like normal, well-adjusted human being.

Everyone has their gimmick, I suppose I use ellipsis, and he wrote weird questions with weird answers Haha As long as We can understand, it doesnt really hurt anything, right?

Absolutely yup.

adjl posted...

I've never had an issue with them. They even extended the warranty on my GC when the disk drive went.

No system can play any game without issues. That's a ridiculous standard that's completely useless for drawing conclusions of any value.

And why is that?

No it isn't. Developers don't release most games on the Switch because the Switch CANNOT play them.